Privacy Policy
Your privacy matters to us. Learn how ORIZELL collects, uses, and protects your personal information when you shop with us.
1. Introduction
Welcome to ORIZELL. We operate an online store offering lifestyle products, home products, electronics, and other selected items. We respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how ORIZELL collects, uses, stores, and shares information when you visit our website, place an order, create an account, or contact us.
By using our website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
When you place an order or use certain features of our website, we may collect the following information:
| Information | Purpose |
|---|---|
| Full Name | To identify the customer and process the order. |
| Phone Number | To confirm orders and coordinate delivery. |
| Email Address | To communicate about orders and account-related matters. |
| Delivery Address | To arrange delivery of purchased products. |
| City / Area | To support delivery and order fulfillment. |
| Customer Notes | To process any delivery instructions or notes submitted with an order. |
| Account Information | If you choose to create an account, we may collect account credentials and information associated with your account. |
You may also browse and purchase products as a guest without creating an account.
We do not intentionally request or collect sensitive personal information through our standard ordering process.
3. How We Use Your Information
We may use the information we collect for the following purposes:
- To process and fulfill customer orders.
- To contact customers regarding order confirmation and delivery.
- To arrange delivery through our delivery partner.
- To manage customer accounts when an account is created.
- To respond to customer inquiries and support requests.
- To improve our website, products, and shopping experience.
- To measure advertising performance and understand website usage, where applicable.
5. Payments & Delivery
Cash on Delivery
ORIZELL currently offers Cash on Delivery only.
Payment is collected when your order is delivered, according to the applicable delivery arrangements.
Delivery Within Lebanon
ORIZELL currently delivers within Lebanon only.
Your delivery information may be shared with our delivery partner, وكلني, solely to support order fulfillment and delivery.
7. User Accounts
Customers may choose to create an account on our website or complete a purchase as a guest.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
Please contact us if you believe your account has been accessed without authorization.
8. Data Security
We take reasonable measures to protect the personal information we collect against unauthorized access, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
9. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request information about the personal data we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to applicable legal obligations.
- Ask questions about how your information is used or shared.
To make a privacy-related request, please contact us using the details provided below.
10. Children's Privacy
ORIZELL offers products for a general audience and does not intentionally collect sensitive personal information from children.
If a parent or guardian believes that a child has provided personal information to us without appropriate consent, please contact us so we can review the request.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website features, or applicable requirements.
Any updates will be posted on this page with a revised "Last Updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact ORIZELL.
Website: orizell.com
Email: info@orizell.com
Location: Lebanon
